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Silver Bullet
5995 149th St. West
Suite 104
Apple Valley, MN. 55124
Phone: 877-627-1199
SHIPPING
You can trust that your order will be quickly processed and safely delivered!
Shipping charges are claculated by Fed Ex according to weight, size of package and delivery address. We cannot ship to a P.O. Box. All Fed Ex pacakges are insured and require a signature. International customers please contact us for shipping prices. We ship Worldwide via DHL. All otehr products are shipped via U.S.P.S. priority mail. In most circumsatnaces machiens are shipped the same day they are ordered if it s abusiness day before 4 P.M. Otherwise, the following business day. You should receive a Fed Ex tracking number the day the machine is picked up for delivery directly from Fed Ex to the email address you provided. Ship time is 1-4 days. The 4 days is to either coast.
RETURNS
Returns are accepted on new unopened merchandise within 15 days of shipping for a return or an exchange. All returns will be charged a 20% restocking fee. IMPORTANT: Before you return your item(s) you will need to contact me and obtain an RMA number * & state the reason for the return. The item(s) must then be received by That's Scrap, Inc. no later than 30 days from the date of shipping. The returned items must be in their original unopened package. If the return does not meet these conditions, That's Scrap, Inc. will not issue a refund. Item(s) that do not meet the required conditions will be returned to you. You will be responsible for the return shipping charges. If you decide you do not want to pay the return shipping rates the item(s) will become That's Scrap, Inc. property. You may want to insure your return. The "*" is (return merchandise authorization). This does not apply to cutting machines. There are no returns on any of those items. If you have a mechanical problem with the item, contact me and we will get a return request from the manufacturer and it will be returned to them for warranty work only.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, That's Scrap, Inc. needs to be contacted. Item will then need to be returned to That's Scrap, Inc. so that I may contact the manufacturer. The item will be replaced or credited to you upon receipt of the item(s) by That's Scrap, Inc. If the item is to be found damaged due to mishandling a form needs to be filled out at the local post office for replacement.
LOST ITEMS
The post office does lose packages. If it has been 30 days (USA) or 90 says (International), please fill out the lost/damaged form at your post office. This form will be submitted to the insurance company. Refunds will be issued only after I have received the money, this usually takes one week. Replacements will also only be made if the insurance is filed and I receive the money. This can be avoided by purchasing the insurance at check out.
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